MediaMelon Selected by Eros Now for OTT Streaming Analytics

Leading digital streaming service implements MediaMelon’s SmartSight for real-time and trend analysis company-wide to increase subscriber satisfaction and reduce churn
San Francisco, CA – April 3, 2019 – MediaMelon, a pioneer in content-aware streaming, announced today that Eros Now,the digital over-the-top (OTT) distribution service owned by Eros International Plc (NYSE: EROS) (“Eros”), a leading globalcompany in the Indian film entertainment industry, has deployed its SmartSight analytics platform to deliver business-actionable insights company-wide. MediaMelon’s SmartSight is a dynamic real-time streaming video analytics solution thatprovides monitoring and deep analysis of streaming performance and content consumption. Eros Now is using SmartSightto convert registered users into paying subscribers, minimize churn, and increase overall viewer satisfaction.
Eros Now provides a vast library of over 12,000+ films, music videos, TV shows, original web-series and short-formatcontent to 15.9 million paying subscribers and more than 142 million registered users. The platform supports playback on mobile phones, PCs, and a variety of connected TV devices, and delivers content to Indian communities all over the world.
Kumar Subramanian, CEO of MediaMelon said, “Eros Now is one of the world’s largest OTT SVOD services, both in termsof the number of customers and the amount of content they support, and we are honored to have been selected for thisimportant part of their operation. SmartSight’s actionable data insights were designed specifically to help companies likeEros Now understand, manage and improve the quality of experience delivered to OTT subscribers. We believe that the future of television is OTT streaming, and we are dedicated to helping operators like Eros Now deliver the highest qualityservice possible.”

Data Mining for Trends and Subscriber Behavior

MediaMelon’s SmartSight video analytics dashboard offers a real-time, in-depth understanding of every individual session.It enables the comparison of data across a wide variety of dimensions, including device-type, platform, location andsubscriber-type, to facilitate the trouble-shooting process so that the playback experience can be optimized for every user.Features include the ability to:
    • Zoom down to specific playback sessions of specific subscribers to understand playback experience data
    • Identify an individual subscriber’s visual quality of experience
    • Understand each subscriber’s playback experience and how that is affected by various factors
    • Track how new and long tail content offerings are adopted throughout the subscriber base
By using the analytics dashboard with its wide variety of filters, MediaMelon SmartSight users, like Eros Now, can easilyget the exact data they are seeking in either real-time or for a trend analysis. In this way, the platform provides criticalbusiness information that its users can immediately use to spot problematic stream issues and to understand andimplement methods to understand viewer experiences and improve subscriber retention.
MediaMelon SmartSight is a dynamic real-time streaming video analytics solution that provides actionable monitoring anddeep analysis of streaming performance and video usage for the marketing, operations, and engineering teams. Integratedwith SmartPlay Streaming and SmartRoute Multi-CDN optimization from MediaMelon or as a stand-alone streaming videoanalytics service, SmartSight offers both immediate operational monitoring and deep business intelligence. SmartSightprovides a dashboard view of customer engagement, quality of experience, ad analytics, per-subscriber and per-sessionreal-time analytics, and alerts for streaming. visit to learn more about theSmartSight Analytics solution.

About Eros International Plc

Eros International Plc (NYSE: EROS), a Global Indian Entertainment company that acquires, co-produces and distributesIndian films across all available formats such as cinema, television and digital new media. Eros International Plc becamethe first Indian media company to list on the New York Stock Exchange. Eros International has experience of over threedecades in establishing a global platform for Indian cinema. The Company has an extensive and growing movie librarycomprising of over 3,000 films, which include Hindi, Tamil, and other regional language films for home entertainmentdistribution. The Company also owns the rapidly growing OTT platform Eros Now. For further information, please visit:

About Eros Now

Eros Now is Eros International Plc’s On-Demand South Asian Entertainment Video Service accessible worldwide toviewers across internet enabled devices including mobile, web and TV. With 12,000+ Movie titles, Music Videos, TelevisionProgramming and others Eros Now caters to 142 million registered users and 15.9 million paying subscribers worldwidewith the promise of endless entertainment Product features, such as video in HD, multi-language subtitles, moviedownloads, and high-quality original drama series differentiate the Eros Now entertainment offering. To see, watch now:

About MediaMelon

MediaMelon smart streaming solutions optimize the delivery of online video, enabling content and service providers toimprove performance, increase revenues, and enhance quality of experience. MediaMelon solutions include patentedvideo quality enhancement technology, intelligent content routing, and analytics. Visit for moreinformation.


Dawn Danaher

Media Relations for MediaMelon

+1 714 378 5841