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Operators · Every viewer's app becomes a probe of your network

Rebuffering spikes in one neighborhood

For network operators, every viewer's app is a probe. When rebuffering rises in one area, the same session data narrows it to a single access node and puts the answer in front of customer care.

Answer: the OLT. Dispatch to OLT-MAI-03.

  1. 01 · Detect

    The node raises its hand

    Triage puts access node OLT-MAI-03 at the top of the list.

    Triage with OLT-MAI-03 at the top
  2. 02 · Rule out the network

    Compare it with its neighbors

    Overlay the neighboring access nodes on one chart and see which one stands apart.

    Access nodes overlaid on one chart
  3. 03 · Rule out the home

    Every plan, every router, wired too

    Break the node down by plan, BNG and home router, wired connections included, to rule out the home.

    OLT-MAI-03 broken down by plan, BNG and CPE
  4. 04 · Customer care

    The agent already knows

    When a customer calls, the care lookup already shows the known issue on their line.

    Customer care lookup showing the known issue on the line
More use cases

Same data, other teams

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See it on your own traffic.

Thirty minutes, on a problem you're chasing.

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