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01 · Detect
The alert finds you
Triage flags playback failures on Fire TV app version 9.6.0 and ranks the problem by impact, before anyone files a ticket.
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02 · Verify
Confirm it's this cohort
Scope to Fire TV and overlay every app version: only 9.6.0 fails and rebuffers.
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03 · Inspect
Look at the viewers it hit
Open a single affected session: it played, rebuffered four times, then failed on a segment 404.
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04 · Root cause
Prisma reads the logs
Prisma, MediaMelon's AI agent, joins the affected sessions to the delivery logs and returns a verdict: the build requests a path the origin never published.
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05 · Evidence
Every claim, down to the request
Each finding links to the raw CDN request lines behind it, so the fix goes to the right team with the proof attached.
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