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Observability for the world's largest streaming services

Not just what and where. Now you know why.

We measure every viewing session, as it happens, on every screen. Prisma, our AI agent, finds the cause of any problem in your logs, with the evidence to prove it.

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Proven at scale40M+ concurrent viewers

Data in under 15 s from every player, with zero data loss through live-event traffic bursts.

 Deploy your waySaaS or your own cloud

We operate it either way, with the same SLAs.

 Root cause from logsCorrelated with your logs

Impacted sessions matched to the logs that explain them. Out of the box with Hydrolix

 Open by designAPIs, MCP, live feeds

Everything we compute, powering your own agents and applications.
Trusted by streaming leadersWarner Bros. DiscoveryHBO MaxCNNA+E Global MediaDish MVS (Grupo MVS)Tata PlaySESDeutsche Telekom
The problem

An alert says something broke. Then the bridge call starts.

CDN, origin, DRM and app teams search their logs by time and IP, while viewers leave.

With MediaMelon: one finding, one owner, with the proof attached. No bridge call.

One finding
Impact
Startup failures on The Bell of Ardmore on iPhone and Apple TV: 28.9% of plays, against 0.7% overall
Root cause
FairPlay refuses 78% of license requests for this title: key_id_not_in_policy
Ruled out
The CDN and the app. Segments deliver normally, and other titles play on the same devices.
Action
Fix the title's DRM key policy. Sent to content operations.

Root cause of experience issues, found automatically.

Finally, you can bring your high-volume CDN logs together with your player-side analytics. See what logs lead to what outcome, without sampling or compromise.
Simon Ouderkirk, VP of Product, Hydrolix

Every CDN a better CDN, sent where it performs.

MediaMelon brings real viewer experience into CDN Director, so business policies and QoE improve together.
José Madrona Mojarro, Senior Product Manager, AgileTV
Use cases

One product. Every team.

Pick a team and follow a case through the product, from the first signal to the answer.

All use cases →
The case

Fire TV playback keeps failing

Answer: a client build, not the CDN

Read the full case →
Triage: playback failures alert on app 9.6.0 for Fire TV, open
Why MediaMelon

Built for media and entertainment.

MediaMelon measures every viewing session, content and ads, and turns it into answers. The teams who run your service and the leaders accountable for it work from the same view of what viewers actually experience.

Live events

Protect your biggest moments

Sports, premieres and breaking news bring your largest audiences at once, with the least time to react. See every session in real time and fix problems while the event is still on.

Live operations →
Revenue

Quality is revenue

Playback and ad delivery are one experience. Stalled streams and failed ads cost viewing time and impressions. See both in one place, by device, region, title and campaign.

Ad delivery →
Ownership

Own your viewer data

We run MediaMelon for you, in our cloud or inside yours. In yours, your data stays under your governance, at a cloud cost you control. One platform serves your operations, ad and content teams.

Deployment options →
Deployment

Your cloud or ours. Same product.

Same features, support and SLAs either way.

SaaS

Run by MediaMelon

We run, scale and upgrade it.

  • Live in days
  • Scales to the biggest live events
  • Single sign-on, roles, per-team data scopes
BYOC

Inside your own cloud

Your data never leaves your cloud. We still run it for you.

  • We operate, scale and upgrade it in your account, under the same SLAs
  • Your account, your region, your governance
  • Works with your data platform and lake

Open by design

Real-time data feeds

Every session, streamed to your systems live.

REST APIs

Everything on screen, as an API.

MCP server

Your AI agents query the same data as Prisma.

Connects to
KafkaKinesisSnowflakeBigQuerySlackPagerDutyWebhooks

Every screen your viewers use

Web
ShakaVideo.jshls.jsdash.jsBitmovinTHEOplayerJW PlayerKalturaBrightcoveCastLabsFlowplayerRadiant Media PlayerHTML5
Mobile
Android Media3 / ExoPlayerApple AVPlayerBitmovinTHEOplayerKalturaViaccess-OrcaReact Native
TV
Samsung TizenLG webOSVizioHbbTVRokuFire TVApple TVAndroid TVChromecastC++ SDK
Ads
Google IMAFreeWheelEquativClient-side insertion (CSAI)Server-side insertion (SSAI)
Partners

Built to work with your stack

Root cause from your logs

MediaMelon finds the broken sessions. Hydrolix holds their logs. Prisma joins them and names the cause.

  • Nothing bulk-ingested: Prisma reads only the lines it needs
  • Every verdict links to the raw requests
CDN Director

CDN selection, steered by experience

Every steering decision is tagged and compared with a random control group, so you see what it is worth on your own traffic.

AkamaiQualified Compute Partner

Run it on Akamai Cloud

MediaMelon is an Akamai Qualified Compute Partner. Deploy it on Akamai Cloud, close to your viewers and alongside your Akamai delivery.

  • Run in the regions where your audiences are
  • Managed by MediaMelon, under the same SLAs

Proven at 40M+ concurrent viewers

Run MediaMelon in your own AWS account or ours, on the same architecture proven at 40M+ concurrent viewers.

  • In your account, the infrastructure counts toward your AWS commitments
  • Your region, your governance, your data

See it on your own traffic.

Thirty minutes, on a problem you're chasing.

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