Data platform to drive
 viewer experience viewer engagement viewer retention

Leverage comprehensive, real-time user engagement and experience insights to optimize performance, ensuring every decision is grounded by reliable data.

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by the world’s top video-first companies

Experience the
Power of Data

Say goodbye to instinct-backed decisions, and make data-driven decisions with Smartsight QoE. Analyze the consumption experience of your viewers, with full, continuous, and detailed visibility of all service delivery events for the duration of every video session.

Derive meaning from data

Analyze trends, distribution, geo, and other macro-level data to an individual user-level data and satisfaction scores, all from one single dashboard.

AI powered tools to improve QoE

With our intelligent QoE & QoS tracking, monitor the user satisfaction compiled with 100s of other data points, and improve.

Set up in minutes

Integrate our smart SDKs with your video delivery workflow on OTT, CTV, and STB, in minutes saving hours of dev bandwidth and start tracking every bit and piece of data points.

  • Data-driven decision making
  • Enhance viewer satisfaction
  • Operational efficiency

Make decisions
backed by data

Leverage comprehensive, real-time user engagement and experience insights to optimize performance, ensuring every decision is grounded by reliable data.

  • Detailed playback and QoE metrics along with dedicated quality scoring/scores
  • Visualize the failure-related metrics with multiple segmentation options.
  • Optimize content strategies based on user behavior, driving higher engagement and revenue.

Deliver exceptional
streaming experience

Ensure seamless streaming and unmatched viewer engagement by continuously monitoring user satisfaction and
anomalies affecting it.

  • Improve user satisfaction through continuous monitoring and proactive issue resolution.
  • Closely monitor buffering & startup issues beforehand.
  • Increase viewer engagement and maximize your RPU

Streamline your
operations

Automate issue detection and resolution processes to save resources and enable your team to focus on high-impact
tasks that drive strategic growth.

  • Proactively prioritize the issues based on the percentage of affected users
  • Save resources with efficient data processing, reducing the need for extensive manual monitoring.
  • Detect the anomalies before the majority of users, giving an edge to your technical support team.

Customizable dashboards

Tailor your journey towards QoS perfection with customizable dashboards, and focus on your most important KPIs. Whether it's user engagement metrics or content consumption patterns, our customizable dashboard allows you to keep track of all of it.

Advanced analytics

Gain AI-driven insights and predictive analytics for proactive improvement.

Real-time monitoring

Track user interactions and behavior instantly with detailed monitoring in real-time.

Hear from our
satisfied customers

Fabio Lima Product Manager at Telecine

"SmartPlay has allowed us to mitigate last-mile bandwidth and infrastructure limitations to deliver better QoE to new and existing subscribers, manage our costs and improve margins"

John Cool VP Digital Media Technologies

"MediaMelon provided invaluable insight into our ads to help identify and resolve ad errors. A particularly large problem was completely obscure before the integration with MediaMelon"

Edgar Ceron CEO at Vívaro Digital

“Our clients can see a significant lift in the value of their delivery platform with a rich set of features available to solve operational and business challenges, with the features now becoming an integrated part of our overall service proposition.”

Fix issues before they impact viewers and cause churn

Get in touch with our video experts for custom solutions and pricing, and elevate your end user experience.

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